Group IT Manager

JOB DESCRIPTION

IT MANAGERCompany Overview

Company

Rukmani Motors Pvt. Ltd.

Location

Indore / Port Blair (or Multi-location Dealership Outlets)

Department

Information Technology & Infrastructure

Reports To

Group General Manager / Operations Head / Director

Employment Type

Full-Time

Job Summary

Rukmani Motors Pvt. Ltd. is seeking an experienced and proactive IT Manager to oversee, maintain, and secure the company’s IT infrastructure across dealership outlets, workshops, and offices. The ideal candidate will have hands-on expertise in hardware troubleshooting, computer networking, CCTV surveillance management, biometric systems, server maintenance, and vendor management to ensure zero downtime in daily dealership operations.

Key Responsibilities1. Hardware & Infrastructure Management

Install, configure, and maintain desktop PCs, laptops, printers, scanners, and UPS systems across all outlets.

Perform regular hardware audits, preventative maintenance, and timely hardware repairs/replacements.

Ensure all software (Windows OS, MS Office, Antivirus, ERP tools) are duly licensed, updated, and compliant.

Networking & System Administration

Design, implement, and maintain LAN, WAN, Wi-Fi networks, routers, switches, access points, and firewalls across multiple dealership locations.

Monitor network bandwidth, uptime, and latency to ensure seamless connection to MSIL / Automotive OEM portals, DMS, and cloud systems.

Configure and manage VPN connections for secure communication between remote branches/workshops and headquarters.

Implement data backup schedules (cloud and local) and ensure robust data security and disaster recovery mechanisms.

CCTV & Physical Security Surveillance

Oversee the end-to-end installation, operation, and maintenance of CCTV cameras (NVR/DVR systems, IP cameras) across showrooms, workshops, stockyards, and customer lounges.

Ensure 24/7 continuous video recording, live feed monitoring, storage management, and regular footage archiving.

Troubleshoot video loss, network dropouts, cable faults, and storage disk errors immediately.

Provide access control and retrieved footage to management as required for security or audit purposes.

Dealership Software & Portal Support

Coordinate technical support for Dealer Management System (DMS) / ERP tools, diagnostic software, and OEM portals.

Act as the primary point of contact for external IT vendors, internet service providers (ISPs), and telecom partners for SLA management and issue escalation.

Resolve daily technical helpdesk tickets raised by sales, service, accessories, and back-office staff.

Key Performance Indicators (KPIs)

Network & Systems Uptime

Maintain 100%network and server availability.

CCTV Operations

Ensure zero camera downtime across stockyards and outlets.

Ticket Resolution

Quick turnaround time for hardware/software complaints (under SLA).

Data Security & Backups

100% compliance with weekly/monthly scheduled backups.

Candidate RequirementsEducation & Certification

Education

Bachelor’s Degree / Diploma in Computer Science, Information Technology, Electronics, or equivalent.

Certifications (Preferred): CCNA, MCSA, Network+, or Hardware & Networking diploma.

Experience & Technical Skills

Experience

4 to 8 years of relevant hands-on IT experience (preferably in automobile dealerships, retail, or multi-location setups).

Networking

Expertise in TCP/IP, Routers, Managed Switches, Firewalls (e.g., Fortinet, Sophos), LAN/WAN cabling, and Wi-Fi networks.

Hardware & Systems

Proficiency in Windows OS, Active Directory, printer/scanner maintenance, and biometric devices.

Surveillance

Hands-on experience with Hikvision, CP PLUS, Dahua, NVR/DVR configuration, IP addressing, and RAID storage.

Soft Skills

Strong problem-solving, analytical, and troubleshooting capabilities.

Good communication and vendor management skills.

Ability to handle multi-site operations and travel to local branches/workshops when required.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Paid sick time

Work Location

In person