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Hotel Receptionist
Westferry Tech · Indore
Pay₹8,500–23,000a month, as listed
WhereIndoreMadhya Pradesh
TypeFull time
Posted16 Oct2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list32 named
Microsoft WordGuest check-in and check-outHotel bookingCustomer records maintenanceRecord-keepingCustomer complaint handlingHotel and accommodation payment processingEmail communicationIndividual booking creationInbound customer enquiry call handlingCancellation processing (reservation procedures)Phone communicationGreeting customersClient enquiry handlingReal-time guest complaint resolutionHotel and accommodation guest check-inInbound voiceClient record-keeping practicesFront-of-house coordinationAccurate transaction records managementHandling dissatisfied clientsBusiness etiquetteHousekeeping coordinationClient servicesClient communication skillsBooking modificationProfessional phone etiquetteClient liaisonOffice phone managementReception managementFront office managementReservation management
About this job
Hotel Receptionist | Stay Inn Express Hotel
- Welcomed guests warmly and managed check-in and check-out procedures.
- Handled room reservations, booking amendments, cancellations, and guest enquiries.
- Managed online bookings through platforms such as Booking.com and other hotel reservation systems.
- Responded to guest requests, resolved complaints professionally, and ensured a positive guest experience.
- Maintained accurate booking records, guest information, invoices, and payment receipts.
- Coordinated room allocations, communicated housekeeping requirements, and monitored room availability.
- Answered telephone calls and emails, providing accurate information about room rates, facilities, and hotel services.
- Assisted with daily hotel operations and supported the smooth running of reception services.
- Maintained professional communication with guests, colleagues, and management.
- Helped identify opportunities to improve customer satisfaction and operational efficiency.
- Pay
- ₹8,500.00 - ₹23,000.00 per month
- Work Location
- In person
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