Front Office Executive (Male/Female) Hospital Experince Required

The Front Office Executive is the first point of contact for patients and visitors. The role involves managing patient registrations, handling inquiries, coordinating with clinical and administrative departments, and ensuring smooth front desk operations while maintaining professionalism and patient confidentiality.

Key Responsibilities

Greet patients, attendants, and visitors courteously and guide them appropriately.

Handle patient registration, admission, discharge, and transfer processes accurately.

Manage appointment scheduling for consultants and diagnostic services.

Answer incoming calls, handle inquiries, and route calls to concerned departments.

Maintain patient records, OPD files, and ensure proper data entry in Hospital Information System (HIS).

Collect consultation fees and issue receipts as per hospital policy.

Coordinate with nursing staff, doctors, billing, and other departments for smooth patient flow.

Inform patients about hospital services, charges, and procedures.

Ensure compliance with hospital policies, confidentiality norms, and patient privacy guidelines.

Handle patient feedback, basic complaints, and escalate issues to seniors when required.

Maintain cleanliness, discipline, and decorum at the front desk area.

Prepare daily reports related to OPD, admissions, and front office activities.

Experience

1–3 years of experience in hospital front office / healthcare setup preferred

Skills & Competencies

Excellent communication and interpersonal skills

Pleasant personality with patient-centric approach

Basic computer knowledge (MS Office, HIS software)

Ability to handle work pressure and emergency situations

Good organizational and multitasking skills

Working Conditions

Rotational shifts including night shifts, weekends, and holidays as per hospital requirement

High interaction with patients and hospital staff

Job Type

Full-time

Work Location

In person