E-commerce Operations Manager

E-Commerce Operations Manager

Company

Sazrika

Location

Saroli, Surat

Working Hours

10:00 AM – 6:30 PM

Employment Type

Full-Time

Salary

As per market standards and candidate experience

Job Overview

We are looking for an experienced and result-oriented E-Commerce Operations Manager to manage end-to-end marketplace operations, with a strong focus on the FBM (Fulfilled by Merchant) process. The candidate will be responsible for managing online orders, inventory, product listings, dispatches, returns, marketplace coordination, and overall operational efficiency across e-commerce platforms.

Roles & Responsibilities

End-to-End FBM Operations

Manage the complete FBM order processing cycle, from order receipt to dispatch and delivery tracking.

Coordinate with the warehouse, packing, and logistics teams for timely order fulfillment.

Ensure accurate order processing, invoicing, packaging, shipping labels, and dispatch.

Monitor pending orders, cancellations, delayed shipments, and delivery exceptions.

Ensure compliance with marketplace-specific shipping and fulfillment guidelines.

Marketplace Management

Manage day-to-day operations across marketplaces Myntra e-commerce platform.

Monitor seller panels, order dashboards, and marketplace notifications.

Coordinate with marketplace support teams to resolve operational issues.

Inventory & Warehouse Coordination

Maintain accurate inventory across marketplaces and internal stock systems.

Coordinate stock inward, outward, returns, exchanges, and damaged-product tracking.

Reconcile physical stock with marketplace inventory.

Prevent overselling, stock mismatches, and dispatch delays.

Returns, RTO & Reconciliation

Monitor customer returns, Return to Origin (RTO), refunds, and replacement orders.

Coordinate return pickups and quality checks of returned products.

Track claims, deductions, penalties, and payment discrepancies.

Maintain accurate order-wise and settlement-wise reconciliation records.

Reporting & Performance Monitoring

Prepare daily, weekly, and monthly operational reports.

Track orders received, dispatched, pending, cancelled, returned, and delivered.

Monitor dispatch TAT, return rates, inventory accuracy, and operational errors.

Identify process gaps and implement improvements to increase efficiency.

Team Management & Coordination

Coordinate with warehouse, packing, catalog, accounts, and customer support teams.

Allocate daily tasks and monitor team productivity.

Ensure smooth communication between departments and timely completion of orders.

Take ownership of operational issues and ensure timely resolution.

Required Skills & Qualifications

Minimum 2–5 years of experience in e-commerce operations or marketplace management.

Practical knowledge of end-to-end FBM operations is essential.

Experience with Myntra marketplace.

Good knowledge of order processing, inventory management, returns, RTO, and reconciliation.

Strong coordination, problem-solving, communication, and team-management skills.

Experience in fashion or apparel e-commerce will be preferred.

Key Performance Indicators (KPIs)

On-time order dispatch and fulfillment.

Inventory accuracy and stock reconciliation.

Reduction in cancellations, RTO, and operational errors.

Timely return processing and settlement reconciliation.

Marketplace compliance and overall operational efficiency.

Interested candidates can share their updated resume along with their current salary, expected salary, notice period, and relevant marketplace experience.

Pay

₹12,000.00 - ₹35,000.00 per month

Benefits

Internet reimbursement

Paid time off

Work Location

In person