PRO- Patient Relation Officer
Welcare Hospital · Vadodara
Pay₹13,000–15,000a month, as listed
WhereVadodaraGujarat
TypeFull time
Posted14 Oct9 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list29 named
Customer feedback collectionCollaborate with healthcare professionalsCustomer communicationCustomer complaint handlingCustomer relationship buildingData analysis reportingOperations coordinationPatient appointment coordinationClient enquiry handlingIn-person customer servicePerformance reportingCustomer feedback analysisCross-departmental liaisonMetrics reportingTrend analysisHandling dissatisfied clientsMedical schedulingClient feedback collectionClient servicesStakeholder reportingManagement reportingMultidisciplinary collaborationHandling patient queriesMedical appointment creationClient liaisonTeam coordinationMedical administrationMultidisciplinary team collaborationOffice experience
About this job
- Working with doctors, nurses, and other healthcare professionals to coordinate patient care and appointments.
- Responding to patient needs, answering inquires, and handling patient concerns.
- Receiving and responding to patient complaints and compliments, and monitoring and analyzing complaints data.
- Conducting patient satisfaction surveys and ensuring customer service standards are met.
- Relaying important patient information to the relevant medical staff.
- Coordinating between different departments, and assisting patients with transactions at hospital department.
- Issuing analysis reports to management, and highlighting any trends in relation to monthly and quarterly reports.
- Job Type
- Full-time
- Pay
- ₹13,000.00 - ₹15,000.00 per month
- Work Location
- In person
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