Operations Team Member_WBG OPERATIONS (OPS)_0469_0841_1056454

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

Process and authorize Trade Finance transactions including

Letters of Credit (LCs) - Issuance, Amendments, Advising & Settlement

Bank Guarantees (BGs) - Issuance, Amendments, Invocation & Closure

Import and Export Bills processing

Collection transactions (Import/Export)

Verify transaction documents in line with UCP 600, ISBP, URDG, FEMA and internal guidelines.

Coordinate with branches, relationship teams, customers and correspondent banks for trade-related queries.

Ensure timely processing within defined TAT and SLA standards.

Identify operational risks and ensure adherence to internal controls and audit requirements.

Handle exception management, discrepancy resolution and customer escalations.

Support regulatory reporting and compliance activities.

Participate in automation, process improvement and productivity enhancement initiatives.

Ensure adherence to AML, Sanctions Screening and Compliance requirements.

Candidate Profile

Graduate/Postgraduate in Commerce, Finance, Banking or related field.

4-8 years of experience in Trade Finance Operations.

Hands-on experience in LC, BG, Export/Import Bills and Collections processing.

Good understanding of UCP 600, URDG, FEMA and Trade Finance regulations.

Strong analytical and problem-solving skills.

Good communication and stakeholder management abilities.

Ability to work in a fast-paced and deadline-driven environment.

Key Skills

Trade Finance Operations

Letter of Credit Processing

Bank Guarantee Operations

Import & Export Documentation

Collections & Remittances

FEMA & RBI Guidelines

Operational Risk & Controls

Stakeholder Management

MS Excel & Banking Systems