Customer Support Executive (CSE)

Key Skills & Requirements

Customer Support, Technical Support, Customer Service, Client Support, and Customer Relationship Management (CRM)

Strong Communication Skills, Customer Handling, Customer Query Resolution, and Client Relationship Management

Experience in Technical Support, IT Support, SaaS Support, Software Support, or Helpdesk Support

Knowledge of CPaaS, Cloud Telephony, IVR, WhatsApp Business API, SMS API, Voice API, and API Integration is preferred

Technical Troubleshooting, Problem-Solving, Issue Resolution, and Ticket Management

Experience with CRM Software, Ticketing Systems, Helpdesk Tools, and Customer Support Platforms is an advantage

Knowledge of Cloud Communications, Customer Support, Incident Management, and Technical Issue Resolution is a plus

Pay

₹25,000.00 - ₹30,000.00 per month

Application Question(s)

Current CTC

Expected CTC

Notice Period

Education

Bachelor's (Preferred)

Experience

Technical support

2 years (Required)

CRM software

2 years (Required)

Ticketing Tool

1 year (Preferred)

Software technical support

2 years (Preferred)

Language

English (Required)

Location

Gotri, Vadodara, Gujarat (Preferred)

Work Location

In person