Customer Support Associate

Neelam Enterprise · Vadodara

Pay₹14,000–22,000a month, as listed

WhereVadodaraGujarat

TypeFull time

Posted14 Oct17 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list26 named

Customer records maintenanceCustomer complaint handlingInbound customer enquiry call handlingProviding guidance on banking productsBasic service issue troubleshootingPhone communicationClient enquiry handlingInbound voiceEnglishClient data maintenance in CRMLocal languageHandling dissatisfied clientsAchieving service-level targetsBachelor's degreeClient servicesCRM system proficiencyProviding product informationHindiClient communication skillsProfessional phone etiquetteAfter-call work proceduresComplaint resolution call handlingClient educationCommunication skillsRetail banking account supportClient interaction via phone calls

About this job

Position Details

Role: Customer Support Associate (Voice Process)
Industry: BPO / Call Centre / ITES
Department: Banking & Financial Services
Employment Type: Full-Time
Work Location: GORWA

Handle inbound/outbound calls from banking customers with professionalism, empathy, and efficiency.

Provide accurate information regarding banking products, account queries, credit/debit card services, and transaction assistance.

Troubleshoot customer issues and resolve complaints effectively while adhering to company quality standards and compliance guidelines.

Maintain professional documentation of customer interactions in the CRM system.

Ensure first-call resolution (FCR) and strive to meet daily and monthly team performance targets (AHT, CSAT, Quality).

Candidate Requirements

Education: Any Graduate (Freshers and Experienced candidates are both welcome).
Communication Skills: Average English fluency combined with fluent Hindi verbal communication.

Work Schedule

6 Days Working

1 Rotational Weekly Off

Rotational Shifts (Candidates must be flexible with shift timings as per business requirements).

Pay: ₹14,000.00 - ₹22,000.00 per month

Benefits

Provident Fund

Education

Bachelor's (Preferred)

Language

English (Preferred)

Hindi (Preferred)

Work Location: In person

Similar jobs in Vadodara166 liveSee all →

Customer Support ExecutiveLucinehire Private Limited · Vadodaravia Apna Customer Support Executive (CSE)Epione surgicare private limited · Vadodaravia SimplyHired Customer Support RepresentativeARISE SOLUTIONS · Vadodaravia SimplyHired Customer Support ExecutiveTalent Acquaintance · Vadodaravia Naukri MNC Hiring | Customer Support Executive | Freshers WelcomeArise Solution · Vadodaravia Naukri Customer Support RepresentativeVIPSA TALENT SOLUTIONS · Vadodaravia Naukri

Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →