Customer Service Associate (CSA) BLENDED

Job Overview

We are hiring energetic, customer-centric individuals for a leading MNC BPO. In this role, you will handle both customer calls and live chats to assist clients with their queries, provide effective solutions, and deliver an exceptional customer experience.

Key Responsibilities

Customer Interaction

Handle incoming customer inquiries via Voice (calls) and Non-Voice (Chat/Email) channels.

Issue Resolution

Diagnose and resolve customer queries, complaints, and requests accurately in a timely manner.

Service Quality

Maintain high quality standards and adherence to process guidelines and KPIs.

Data Management

Accurately log customer interactions and details into the CRM software.

Multitasking

Seamlessly switch between phone calls and live chat interfaces while maintaining clear and professional communication.

Eligibility Criteria & Key Skills

Education

Minimum HSC (12th Pass) or equivalent / Graduate in any discipline.

Experience

Freshers and experienced candidates are welcome to apply.

Language Proficiency

Fluent in English (both verbal and written skills are mandatory).

Shift Preference

Must be comfortable and ready to work in Afternoon Shifts.

Basic Computer Knowledge

Decent typing speed and familiarity with basic software/browsers.

Customer-Centric Mindset

Excellent active listening, problem-solving, and interpersonal skills.

Pay

₹17,000.00 - ₹21,000.00 per month

Benefits

Provident Fund

Education

Higher Secondary(12th Pass) (Preferred)

Language

English (Preferred)

Work Location

In person