Waiter/ Food service Staff

JOB DESCRIPTIONPosition

Waiter cum Service Staff

Restaurant

Porkeato De Portico

Location

Edappally, Padivattom

Job Summary

We are looking for a friendly, hardworking, and responsible Waiter cum Service Staff member to provide excellent customer service and ensure smooth restaurant operations. The candidate should be polite, attentive, well-groomed, and capable of working efficiently as part of a team.

Key Responsibilities

A. Customer Service

Welcome guests and assist them with seating.

Present menus and explain food items and daily specials.

Take customer orders accurately and communicate them to the kitchen.

Serve food and beverages promptly and professionally.

Check customer satisfaction and respond politely to requests.

Handle customer complaints courteously and inform the supervisor when necessary.

B. Table Management

Arrange tables, chairs, cutlery, plates, and glasses before service.

Clean and reset tables immediately after guests leave.

Maintain cleanliness in the dining area and service stations.

Ensure tables are properly arranged and ready for incoming guests.

C. Food and Beverage Service

Ensure the correct food items are served to the right customers.

Coordinate with kitchen staff to avoid delays and order mistakes.

Follow proper food handling and serving procedures.

Serve food according to the restaurant's service standards.

Assist with takeaway packing and order handover when required.

D. Cleaning and Hygiene

Maintain personal hygiene and proper grooming.

Keep the dining area, tables, chairs, and service stations clean.

Follow restaurant hygiene and food safety guidelines.

Handle crockery, cutlery, and other service equipment carefully.

Assist with routine cleaning duties as assigned.

E. Teamwork and Restaurant Operations

Follow instructions from the Restaurant Captain and Manager.

Assist colleagues during busy hours.

Support takeaway and delivery operations when required.

Inform management about customer feedback, shortages, or maintenance issues.

Follow restaurant rules, duty schedules, and service procedures.

Qualifications and Skills

Previous restaurant or hotel service experience is preferred.

Freshers with a positive attitude may also apply.

Good communication and customer-handling skills.

Polite behaviour and a customer-friendly attitude.

Ability to work in a fast-paced restaurant environment.

Good teamwork, punctuality, and discipline.

Willingness to work flexible shifts, including weekends and holidays.

Basic knowledge of food service and table arrangements.

Personal Qualities

Honest and responsible.

Hardworking and enthusiastic.

Neat, clean, and well-groomed.

Respectful towards customers and colleagues.

Willing to learn and follow management ins

Pay

₹8,000.00 - ₹27,000.00 per month

Work Location

In person