Community Operations Specialist

TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)

Job Overview

Looking for someone with 3+ years of relevant work experience, ideally with teaching, hospitality, or customer service background. They are someone who has specific experience or a deep personal interest in technology and has a passion for building a vibrant, growing community of learners, and is excited to constantly learn and advance within a fast-growing team and company. They are quick decision-makers, adaptable to change, and can multitask.

They are someone who can start immediately or have 30 days notice period.

As a Community Operation Specialist, you will be responsible for the overall class experience in the technology category during US hours. You will interact with Learners before and after the class in the Lounge chat. You will work with Guides to ensure every class successfully launches in Zoom and support the Guide and Learners throughout the class as a Teaching Assistant.

Job Responsibilities

Assist guides and community session leaders to run enjoyable and interactive classes for older adults as the class's Teaching Assistant

To answer all technology classes during peak US hours and other key classes as our schedule requires

Moderate classroom and other interactive spaces to ensure everyone is following our Community Guidelines

Run class replays, guiding learners and answering their questions about the material

Respond to technical and critical issues at the moment, ensuring successful learner experiences even in the case of challenges

Draft and share class notes with learners

Establish productive working relationships with guides, community leaders, and learners

Create Support tickets for Learners who need additional help

Manage the guide dashboard for new guides and help them launch and end classes

Create response templates based on the most frequently asked questions

Work with the Head of Community Operations to execute experiments and projects that support company and team OKRs and goals

This role will report directly to the Head of Community Operations

Mandatory Requirements

Should have worked in teaching, hospitality, or customer service background

3 to 5 Years of experience

Desired Requirements

Should have specific experience or a deep personal interest in the technology category

Qualities

Excellent verbal and written communication skills

Comfortable communicating on video, audio, and written channels

Multi-tasking and quick decision-maker

Meet deadlines and thrive in a fast-paced environment.

Good Cheerleader

Eligibility Criteria

Bachelor's degree

What's for the Candidate

Pay package as per industry standards or based on the experience and potential

Job Location

Remote

Note:To accomplish our vision, our Flagship Event'IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC).

By submitting your application you accept the Terms and Conditions.

Originally posted on Himalayas