Sky Global Indian Service-RM_Sky Channel_0236_0261_1000735

Sky Global Indian Service-RM_Sky Channel_0236_0261_1000735

Gurgaon, Haryana, India

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JOB DESCRIPTION

Sky service Relationship Manager – NR – CCU

Department Customer Experience Center

Location Thane

Reporting Relationship CEC – NR – CCU/ICC

Position Grade Assistant Manager

Job Role

Handling customer queries / complaints primarily on emails, letters and calls

Adhere to agent-level Service Level Agreement (SLAs) specific by the process

Ensure adherence to time schedules (Turn Around Time)

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Provide inputs to improve work procedures that can enhance overall team performance

Job Description

Graduate

Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills – Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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JOB INFO

Job Identification

269991

Job Category

Consumer Bank

Posting Date

10/15/2026, 11:39 AM

Apply Before

11/15/2026, 11:39 AM

Degree Level

Bachelor's Degree

Job Schedule

Full time

Locations

Jmd Regent Square, Gurgaon, Haryana, 122002, IN

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Jmd Regent Square, Gurgaon, Haryana, 122002, IN

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