Spa Receptionist

A spa receptionist serves as the welcoming first point of contact for guests, managing front desk operations, appointment scheduling, and client billing.Core Responsibilities

• Guest Services: Greet and check-in clients warmly, provide facility tours, and ensure a serene waiting environment.
• Scheduling: Manage appointments by booking, rescheduling, or canceling treatments, and coordinate daily therapist timetables.
• Communications: Handle inquiries via phone, email, and walk-ins, providing clear details on spa treatments and pricing.
• Cashiering \& Sales: Process payments, manage billing records, and promote retail skincare or wellness products.
• Administration: Maintain upkeep of the reception area, oversee basic inventory, and relay guest special needs to practitioners.

Key Skills and Qualifications

• Communication: Exceptional listening skills and a polite, calming phone and in-person demeanor.
• Multitasking: Ability to handle overlapping tasks like phone calls, check-outs, and scheduling under pressure.
• Technical Literacy: Proficiency with POS (Point of Sale) software, CRM databases, and booking platforms.
• Product Knowledge: Comprehensive understanding of spa services, wellness protocols, and promotional items.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person