SENIOR E-COMMERCE SPECIALIST

About the Role

We are looking for a Senior E-Commerce Specialist to manage and scale our online sales operations across major marketplaces and the brand’s e-commerce channels. The candidate will be responsible for marketplace management, product listings, catalogue optimization, sales growth, inventory coordination, promotions, and overall e-commerce performance.

The ideal candidate should have strong hands-on experience with platforms such as Amazon, Flipkart, Myntra, Shopify and other relevant marketplaces.

Key Responsibilities

• Manage day-to-day operations of Amazon, Flipkart, Myntra, Shopify and other e-commerce platforms.
• Create, update and optimize product listings, titles, descriptions, keywords, attributes, images and catalogue content.
• Manage complete product catalogue and ensure accurate product information across marketplaces.
• Monitor and improve product rankings, visibility, conversion rates and sales performance.
• Develop and execute marketplace strategies to achieve monthly and quarterly sales targets.
• Monitor orders, cancellations, returns, refunds, RTOs and customer issues.
• Coordinate with warehouse and operations teams to ensure accurate inventory availability and timely order processing.
• Monitor stock levels and coordinate replenishment to avoid stock-outs and excess inventory.
• Manage marketplace promotions, discounts, deals, campaigns and seasonal offers.
• Track marketplace fees, commissions, settlements and commercial performance.
• Analyze GMV, revenue, ROAS, conversion rate, AOV, traffic, returns and other key e-commerce KPIs.
• Prepare regular e-commerce MIS and performance reports for management.
• Identify underperforming products and implement corrective actions.
• Conduct competitor, pricing and market analysis to identify growth opportunities.
• Coordinate with digital marketing teams for paid campaigns, SEO, social media and performance marketing initiatives.
• Ensure compliance with marketplace policies, catalogue guidelines and brand standards.
• Handle marketplace account-related issues and coordinate with marketplace support teams.
• Support the launch of new products and develop appropriate marketplace strategies.
• Maintain strong coordination with Design, Marketing, Production, Warehouse, Accounts and Customer Support teams.
• Identify opportunities for improving customer experience and reducing returns.
• Stay updated on marketplace trends, algorithm changes, platform policies and e-commerce best practices.

Required Skills

• Strong knowledge of Amazon Seller Central, Flipkart Seller Hub and Myntra.
• Working knowledge of Shopify and other e-commerce platforms.
• Excellent understanding of product listing and catalogue management.
• Strong knowledge of marketplace SEO and keyword optimization.
• Experience in marketplace promotions and campaign management.
• Strong analytical and reporting skills.
• Good knowledge of Excel / Google Sheets and e-commerce dashboards.
• Understanding of inventory, order and return management.
• Strong communication and coordination skills.
• Ability to analyze sales data and make business decisions.
• Strong problem-solving and execution skills.

Pay

₹9,700.00 - ₹35,000.00 per month

Work Location

In person