Order And Material Coordinator

What you'll do Take orders from the sales team and write them up accurately (sizes, laminate/membrane, design, quantity) Plan and schedule orders against the delivery date promised to the customer, then hand them to production Follow up with production so orders stay on track Keep customers updated on their order status, politely and proactively, so they never have to chase us Take customer complaints about material, finish or delivery, pass them to production, and follow through until they're fixed Track raw material stock (flush doors, membrane sheets, laminates, Fevicol/adhesives) and make sure the right quantities are always on hand Tell management in advance what needs to be bought, so no order is missed or delayed for lack of material Follow up with suppliers after purchase orders are placed until the material arrives Check incoming material for quality and quantity, and take up any shortage or defect with the supplier What we're looking for [1–3] years in order coordination, sales support, purchase or production planning Experience with flush doors, laminates or membrane sheets is a plus Clear, polite communication in Hindi; basic English Organised and good with follow-ups and deadlines Comfortable with WhatsApp, Excel or Google Sheets Calm and patient with customers and suppliers