Sr. Customer Service Representative

Responsibilities

Handle customer calls and explain products and services clearly.

Build strong customer relationships and promote relevant products and services.

Follows up with customer via telephone following initial contact.

Understand customer needs, resolve issues, and recommend suitable solutions.

Maintain product knowledge to deliver excellent customer support.

Update daily call records and trackers accurately.

Handle customer information with confidentiality and care.

Requirements

Minimum 3 years of experience in an international BPO / call center.

Excellent English communication skills — both verbal and written.

Strong customer service, telecalling, and sales skills.

Good knowledge of Windows and web-based applications.

Excellent email drafting skills with accurate grammar.

Strong problem-solving and decision-making abilities.

Ability to handle sensitive customer information responsibly.

Willingness to work in rotational day/night shifts.

Job Type

Full-time

Pay

From ₹25,000.00 per month

Benefits

Health insurance

Provident Fund

Education

Bachelor's (Preferred)

Experience

Customer service

2 years (Preferred)

BPO

2 years (Preferred)

International voice process

2 years (Preferred)

chat process

2 years (Preferred)

Language

English (Preferred)

Work Location

In person