Customer Support Executive (CSE)

Job Summary

The RM Executive is responsible for managing student relationships, ensuring high levels of engagement, and providing necessary support throughout their academic journey. This role requires excellent communication, problem-solving skills, and a student-centric approach to enhance retention and satisfaction.

Key Responsibilities

• Act as the primary point of contact for students, addressing their inquiries via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and escalate complex issues to senior management when necessary.

Qualifications

• Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred).
• Minimum 1 year of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication skills in English

Work Location

In person