Centre Manager

Job Description – Center Manager

Company

Apollo Clinic

Location

Gandhinagar, Tiruppur, Tamil Nadu

Job Title

Center Manager – Apollo Clinic

Job Summary

We are looking for an experienced and responsible Center Manager to oversee the daily operations of Apollo Clinic, ensure quality patient care, manage staff performance, drive revenue growth, and maintain smooth coordination across all departments.

Roles & Responsibilities

Clinic Operations

Oversee the day-to-day operations of the clinic.

Ensure smooth functioning of reception, nursing, pharmacy, laboratory, diagnostics, dental, and physiotherapy departments.

Monitor patient flow, waiting time, appointment scheduling, and service quality.

Ensure clinic cleanliness, safety, and maintenance standards.

Staff Management

Supervise department in-charges and support staff.

Allocate duties, monitor attendance, and ensure adequate staffing.

Conduct regular staff meetings and performance reviews.

Coordinate with HR regarding recruitment, training, and employee issues.

Patient Experience

Ensure excellent patient service and satisfaction.

Handle patient complaints and resolve issues promptly.

Monitor patient feedback and implement improvement measures.

Ensure professional communication and patient confidentiality.

Revenue & Business Development

Monitor daily, weekly, and monthly revenue.

Work towards achieving clinic revenue and business targets.

Coordinate with the sales and marketing team to increase patient footfall.

Develop corporate tie-ups, referral networks, and healthcare partnerships.

Monitor service-wise revenue and identify opportunities to improve business.

Financial & Administrative Management

Monitor operational expenses and control costs.

Coordinate with the finance and accounts team regarding billing, collections, and reports.

Monitor pharmacy and consumable stock management with the respective department in-charge.

Review daily cash collection, billing accuracy, and outstanding payments.

Quality & Compliance

Ensure compliance with applicable healthcare regulations and clinic policies.

Monitor documentation, patient records, and operational checklists.

Coordinate audits and implement corrective actions.

Ensure medical equipment maintenance and timely reporting of issues.

Support infection control, patient safety, and quality improvement initiatives.

Reporting & Coordination

Report clinic performance, challenges, and achievements to management.

Prepare daily, weekly, and monthly operational reports.

Coordinate with doctors and all department in-charges.

Implement management decisions and monitor completion of assigned tasks.

Key Performance Indicators (KPIs)

Achievement of monthly revenue targets.

Increase in patient footfall and repeat visits.

Patient satisfaction and complaint resolution.

Operational efficiency and reduced patient waiting time.

Staff attendance, productivity, and performance.

Billing accuracy and collection efficiency.

Stock control and reduction of wastage.

Compliance with clinic policies and quality standards.

Qualifications & Experience

Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.

MBA / MHA preferred.

Minimum 3–5 years of experience in hospital or clinic operations, preferably in a managerial role.

Strong leadership, communication, team management, and problem-solving skills.

Knowledge of healthcare operations, billing, financial reporting, and quality standards.

Reporting Structure

Reports To

Managing Director (MD) / Management

Direct Coordination With

HR Manager

Doctors and Consultants

Nursing In-charge

Pharmacy In-charge

Reception In-charge

Laboratory and Diagnostic Team

Dental and Physiotherapy In-charges

Sales and Marketing Team

Finance and Accounts Team

Housekeeping and Security

Contact HR Department

8348798348

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Flexible schedule

Health insurance

Leave encashment

Life insurance

Provident Fund

Work Location

In person