Customer Service Executive(Freshers)

Dyneton is an authorised channel partner of Alibaba.com, a leading global B2B e-commerce platform. We help businesses expand their online presence, connect with potential buyers, and grow their business through digital solutions and marketplace services.

Job Summary

Dyneton is an authorised channel partner of Alibaba.com, helping businesses connect with potential buyers and grow their online presence. We are looking for a Customer Service Executive to handle customer queries, provide support, maintain client relationships, and ensure customer satisfaction.

Roles and Responsibilities

Handle customer queries and provide timely support through calls, emails, and messages.

Assist clients with their queries related to services and account-related issues.

Maintain positive relationships with existing customers and ensure customer satisfaction.

Coordinate with internal teams to resolve customer concerns and issues.

Follow up with clients to ensure their queries are resolved on time.

Maintain customer records, feedback, and service-related reports.

Provide accurate information about company services and processes.

Support customer retention by maintaining regular communication with clients.

Required Skills

Good communication and interpersonal skills.

Basic knowledge of MS Office and computer operations.

Strong problem-solving and customer-handling skills.

Ability to manage multiple queries and follow up effectively.

Customer-focused attitude with a willingness to learn.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person