Chat Process Executive || Fresher graduates

Job description

Job Title

Chat Process Executive (Fresher)

Job Location

Chandigarh

Employment Type

Full-time

Salary – 22k to 24k + Incentives

Job Summary

We are looking for enthusiastic and customer-oriented fresh graduates to join our team. The role involves handling inbound and/or outbound calls and chats with international customers, resolving queries, and delivering excellent customer service.

Key Responsibilities

Handle customer interactions via voice calls or chat (inbound/outbound)

Provide accurate information about products/services

Resolve customer queries, complaints, and issues efficiently

Maintain a high level of professionalism and empathy with customers

Meet quality benchmarks and performance targets (KPIs)

Document call details and update CRM systems

Follow company policies and compliance guidelines

Eligibility Criteria

Graduate in any discipline (Freshers welcome)

Excellent verbal communication skills in English

Basic computer knowledge (MS Office, typing skills)

Willingness to work in night/rotational shifts

Good listening and problem-solving skills

Preferred Skills

Good English skills

Strong interpersonal skills

Ability to handle pressure and multitask

Customer-centric mindset

Salary & Benefits

5 days working only

Incentives & performance bonuses

Cab/transport facilities (if applicable)

Training & career growth opportunities

Health insurance and other benefits

Selection Process

HR Screening

Voice & Accent Round

Operations Round

Final HR Discussion

Call for Interview @ 6239334478

Job Types

Full-time, Fresher, Permanent

Pay

₹22,000.00 - ₹24,000.00 per month

Work Location

In person