Freight Dispatcher- US

Job Title

Freight Dispatcher

Job Type

Full-time

Department

US Logistics

Shift

6:30 PM to 3:30 AM

Location

Noida, Sector 2

Job Overview

We are seeking an experienced and detail-oriented Freight Dispatcher to manage, coordinate, and optimize our day-to-

day freight operations. In this role, you will act as the primary liaison between drivers, clients, shipping locations, and

brokers to ensure safe, timely, and cost-effective transportation of goods. The ideal candidate thrives in a fast-paced

environment, excels at problem-solving under pressure, and possesses strong negotiation and communication skills.

Key Responsibilities

Scheduling & Route Planning

Assign shipments, plan optimal delivery routes, and schedule driver pickup/delivery

appointments to maximize fleet efficiency and minimize empty miles.

Dispatch & Fleet Monitoring

Serve as the central point of contact for drivers en route. Monitor real-time GPS

tracking and update shipment status in the Transportation Management System (TMS).

Rate Negotiation & Load Sourcing: Source available loads through load boards or direct clients, and negotiate

competitive freight rates with brokers and carriers.

Issue Resolution

Proactively manage delay notifications, weather disruptions, breakdown assistance, and delivery

conflicts to maintain high service levels.

Compliance & Safety

Ensure drivers adhere to Hours of Service (HOS), Department of Transportation (DOT)

regulations, and FMCSA safety standards.

Documentation & Billing

Review and track essential paperwork, including Bills of Lading (BOL), Rate Confirmations,

Proof of Delivery (POD), and fuel/expense receipts.

Customer Communication

Provide clients with timely delivery updates, track-and-trace information, and handle

rate/order inquiries professionally.

Qualifications & Requirements

Education

High school diploma or equivalent (Associate’s or Bachelor’s degree in Logistics, Supply Chain, or

Business Administration preferred).

Experience

1–3+ years of experience as a Freight Dispatcher

Technical Skills

Proficiency with Transportation Management Systems (TMS) and load boards (DAT, Truckstop, etc.).

Working knowledge of GPS tracking tools and route-planning software.

Solid skills in MS Office (Excel, Word) and data entry.

Industry Knowledge

Understanding of DOT/FMCSA rules, Hours of Service (HOS), and transport documentation.

Soft Skills

Outstanding communication and interpersonal skills.

Strong multitasking, spatial awareness, and geographic knowledge.

Calm demeanor with fast-thinking problem-solving abilities.

Key Performance Indicators (KPIs)

On-Time Delivery (OTD) percentage.

Average rate per mile negotiated.

Fleet utilization rate & reduction of deadhead miles.

Driver retention and safety compliance adherence.

Pay

₹35,000.00 - ₹50,000.00 per month

Benefits

Commuter assistance

Paid sick time

Paid time off

Work Location

In person