E-Commerce Executive – Operations & Customer Support

SHUBH GEMS · Delhi

Pay₹20,000–40,000a month, as listed

WhereDelhi

TypeFull time

Posted13 Oct28 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list56 named

CRM softwareOrder fulfilment coordinationCustomer records maintenanceRecord-keepingCustomer complaint handlingSales supportAfter-sales serviceGoogle SheetsOrder status updatesCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer returns handlingReturns processingPhone communicationPackingClient detail updatesComputer literacyOperations coordinationWriting skillsClient enquiry handlingCorrespondence draftingShipment tracking for distribution operationsBack office operationsShopifySales administrationSales invoice generationEnglishRefund processingBack office processingClient data maintenance in CRMLocal languageE-CommerceOrder shippingHandling dissatisfied clientsSales order documentationClient invoicingCustomer request processingBachelor's degreeFreight shipment trackingClient servicesCustomer relationship managementCustomer supportCRM system proficiencyProductivity softwareOrder issue resolutionCourier and postal service assistanceHindiClient communication skillsProfessional phone etiquetteE-commerce organisation experienceCommunication skillsInvoice creationClient interaction via phone callsCustomer account updatingCustomer data entry

About this job

E-Commerce Executive – Operations & Customer Support

Company: Shubh Gems | Luxury Gems & Jewellery Brand
Location: Lajpat Nagar, South Delhi
Salary: ₹20,000 – ₹40,000 per month
Job Type: Full-Time | Work From Office
Working Hours: 11:00 AM – 8:00 PM | Tuesday to Sunday (Monday Off)

Job Description

Shubh Gems, a luxury gems and jewellery brand, is hiring young, energetic and tech-savvy E-Commerce Executives to independently manage online orders, domestic and international shipping, CRM and customer support.

We seek a proactive, organised and detail-oriented professional with strong communication skills, digital proficiency and a customer-first approach.

Key Responsibilities

Handle end-to-end online order processing, invoicing, packing and dispatch.

Manage domestic and international shipments, courier coordination and delivery tracking.

Maintain CRM, customer records, order updates and operational reports.

Handle customer communication via email, phone and digital channels.

Resolve customer queries, complaints, returns, refunds and reviews professionally.

Ensure accurate documentation, timely fulfilment and smooth daily operations.

Candidate Profile

Minimum 2 years of relevant experience.

Graduate with proficiency in Google Sheets, Excel, MS Office, CRM and professional emailing.

Strong written and verbal communication skills in English and Hindi.

Excellent organisational, multitasking and problem-solving skills.

Detail-oriented, quick learner and capable of working independently.

Candidates residing in Lajpat Nagar, South Delhi or nearby areas with a convenient daily commute.

Preferred background in E-Commerce, Luxury Retail, Lifestyle, Fashion or Premium Consumer Brands.

WhatsApp your updated resume with a photograph to 9717505148.

Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person

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