Customer Relation Executive
Tenacious Hub Pvt Ltd · Noida
Pay₹20,000–32,000a month, as listed
WhereNoidaUttar Pradesh
TypeFull time
Posted15 Oct21 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list45 named
Live chatCustomer feedback collectionCustomer records maintenanceLead generation from existing customersCustomer complaint handlingAdd-on service promotionCollaboration with salesCustomer relationship buildingClient onboardingEmail communicationInbound customer enquiry call handlingStakeholder collaborationBasic service issue troubleshootingCoordination with sales teamsPhone communicationCustomer serviceClient detail updatesClient enquiry handlingIn-person customer serviceInbound voiceEscalation managementCross-departmental liaisonClient data maintenance in CRMHubSpot CRMHandling dissatisfied clientsClient feedback collectionReal estate appraisalStakeholder coordinationClient servicesCustomer loyaltyClient retention strategyMultidisciplinary collaborationClient communication skillsCollaboration with the marketing departmentSuggestive sellingAccount managementEscalation handlingInternal team coordination for issue resolutionClient liaisonTeam coordinationAdd-on salesCross-functional communicationClient interaction via phone callsCustomer account updatingCustomer data entry
About this job
Customer Interaction & Support: Manage incoming calls, emails, chats, or in-person visits to address client questions and service requests.
- Issue Resolution
- Investigate customer complaints, provide prompt solutions, and handle escalations professionally.
- Relationship Management
- Onboard new clients, check in regularly, and foster long-term loyalty and repeat business.
Data & Feedback Collection: Record and update customer details in a CRM database (such as Salesforce or HubSpot) and gather feedback to improve services.
Cross-Departmental Collaboration: Coordinate with sales, marketing, logistics, and product teams to align service delivery with client needs.
- Service Promotion
- Identify opportunities for cross-selling or upselling products and packages when applicable.
- Pay
- ₹20,000.00 - ₹32,000.00 per month
Benefits
Cell phone reimbursement
Experience
- Real estate appraisal
- 1 year (Preferred)
- Work Location
- In person
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