F&B Host/Hostess

Ramada By Wyndham Ghaziabad Vasundhara · Ghaziabad

Pay₹15,000–23,000a month, as listed

WhereGhaziabadUttar Pradesh

TypeFull time

Posted14 Oct25 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list39 named

Diploma – Hotel ManagementCustomer records maintenanceWalk-in client managementRecord-keepingCustomer complaint handlingIndividual booking creationInbound customer enquiry call handlingPhone communicationEvent coordinationClient detail updatesRestaurant reservation managementGreeting customersClient enquiry handlingInbound voiceFront-of-house coordinationHandling dissatisfied clients12th PassBusiness etiquetteClient servicesHospitality ManagementGroup booking processingRespectful communicationQueue managementReservation systemsHotel customer satisfaction operationsEnglishClean workspace maintenanceClient communication skillsDiplomaProfessional phone etiquetteRestaurant experienceCommunication skillsClient liaisonTeam coordinationCross-functional communicationOffice phone managementGuest greeting in food serviceReception managementReservation management

About this job

The F&B Host/Hostess is responsible for welcoming and greeting guests, managing reservations, coordinating seating arrangements, and ensuring a warm and professional first impression. The role focuses on guest satisfaction, smooth restaurant operations, and maintaining the hotel's hospitality standards.

Key Responsibilities

Welcome and greet guests warmly and professionally upon arrival.

Manage restaurant reservations, walk-in guests, and seating arrangements.

Escort guests to their tables and present menus when required.

Maintain the waiting list and communicate estimated waiting times.

Answer telephone calls, handle inquiries, and confirm reservations.

Coordinate with restaurant service staff to ensure smooth seating and service.

Monitor table availability and manage guest flow during busy periods.

Handle guest requests, feedback, and complaints courteously.

Maintain the cleanliness and presentation of the entrance, reception, and waiting areas.

Communicate special occasions, VIP arrivals, and guest preferences to the service team.

Maintain accurate reservation records and guest information according to hotel policies.

Follow hotel grooming standards, etiquette, and standard operating procedures (SOPs).

Assist in coordinating special events, group bookings, and restaurant functions.

Ensure guests receive a positive and memorable dining experience.

Qualifications and Skills

Minimum 10+2 qualification; a diploma or degree in Hotel Management is preferred.

Excellent verbal communication and interpersonal skills.

Pleasant personality and professional grooming.

Strong customer service and guest-handling skills.

Good telephone etiquette and reservation management skills.

Ability to multitask and remain calm during busy periods.

Teamwork, patience, and problem-solving abilities.

Knowledge of hotel reservation systems is an advantage.

Previous experience in hotel or restaurant operations is preferred.

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits

Food provided

Provident Fund

Work Location: In person

Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →