Senior Quality Analyst -BPO

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

• Ensure quality data is in an analyzable format
• Produce regular business reporting and trending quality issue insights
• Strong written and verbal communication skills; comfortable providing constructive feedback and telling a meaningful story with data
• Required to present audit findings to client and internal stakeholders, provide feedback to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop quality improvements
• Conduct calibration, creative approvals, perform fraud audits and compliance audits, and define and update quality frameworks to match the workflows
• Should have solid understanding of workflow, tools used for providing services
• Have experience working as an Agent in same/similar workflows.
• Have 1+ yr previous experience in QA roles.
• Excellent time management skills and the ability to prioritize work accordingly
• Experience with Google Sheets, Docs and Slides
• Ability to adapt to a fast-paced environment and changing criteria/workflows
• Ability to effectively interact and collaborate across functions and levels

Educational Qualification

Graduation

Please call and whatsapp your cv - +918750679770

Pay

₹700,000.00 - ₹950,000.00 per year

Benefits

• Commuter assistance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person