Store Manager- DLF Summit

Store Manager – Ugaoo

Reports to

City Head – Retail / Zonal Manager About Us

At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we’re building an ecosystem that brings nature closer to homes, offices, and communities. Role Purpose

Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P\&L targets. Key Responsibilities

Sales \& P\&L* Own store revenue, footfall conversion, and average bill value targets

• Monitor daily/weekly/monthly sales performance against budget
• Control store-level costs (manpower, wastage, consumables) within budget

Customer Experience* Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories

• Resolve customer escalations and maintain service quality benchmarks
• Drive local activations, events, and community engagement to build footfall

Plant \& Inventory Management* Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising

• Manage stock levels, indenting, and minimize shrinkage/wastage
• Ensure planogram and store display standards are maintained

Team Management* Recruit, train, and mentor store staff on product knowledge and customer service

• Conduct daily briefings, roster planning, and performance reviews
• Ensure grooming, punctuality, and SOP adherence across the team

Store Operations* Ensure statutory compliance, licenses, and store audit readiness

• Coordinate with visual merchandising, marketing, and supply chain teams
• Maintain store safety, cleanliness, and asset upkeep

Requirements* Graduate, preferably with retail/hospitality background

• 3–6 years of retail store management experience (F\&B, lifestyle, or specialty retail preferred)
• Strong people management and customer orientation
• Passion for plants/gardening is a plus
• Comfortable with retail tech (POS, inventory systems)

Key Metrics* Sales achievement %, conversion rate, ABV

• Customer satisfaction/NPS
• Shrinkage %, plant mortality rate
• Staff attrition and training completion