Operations Team Lead
Team Leader – International Process
- Company
- TELUS Digital
- Position
- Team Leader – International Voice Process
- Experience
- Minimum 2 years as a Team Leader
- Education
- Graduate / Postgraduate
- Work Mode
- Work from Office
- Shift
- Night shifts / Rotational shifts
- Week Off
- Rotational
About the Role
We are looking for an experienced and performance-driven Team Leader to manage a team of Operations Support Representatives (OSRs) within an International Voice Process.
The ideal candidate should have strong people-management skills, excellent English communication, and proven experience in managing sales or customer service teams in an International BPO environment.
Key Responsibilities
- Manage and supervise a team of OSRs and ensure employees meet company and client performance standards.
- Monitor individual and team performance against key account/program metrics.
- Conduct regular coaching, mentoring, feedback, and performance improvement sessions.
- Support team members in achieving and exceeding daily, weekly, and monthly targets.
- Handle escalations and ensure timely resolution of operational issues.
- Maintain transparency with team members regarding individual and overall team performance.
- Analyze performance gaps and develop action plans to improve productivity.
- Prepare and submit regular team performance reports to the Operations Manager.
- Manage the operational queue effectively to ensure productivity and efficiency.
- Motivate team members to achieve professional growth and performance objectives.
Candidate RequirementsEducation
- Graduate or Postgraduate candidates can apply.
- Undergraduate candidates are not eligible.
Experience
- Minimum 2 years of Team Leader experience is mandatory.
- Experience in International Sales, International BPO, or International Voice Process is required.
- Experience managing voice-process teams will be preferred.
Skills
- Excellent English communication skills.
- Strong leadership and people-management skills.
- Good analytical and problem-solving abilities.
- Experience managing KPIs, targets, escalations, coaching, and performance.
- Comfortable working in night shifts and rotational week-offs.
- Ability to work in a fast-paced, target-driven environment.
Salary \& Benefits
- Competitive Salary
- Attractive Annual Performance Bonus
- Free Online Doctor Consultation / Medicare Facility
- Medical Insurance
- Life Insurance
- Free Pick-up \& Drop Facility within a 35 km radius
- Career Growth Opportunities
About TELUS Digital
TELUS Digital is a global customer experience transformation partner serving leading brands worldwide. The company combines technology, data, and human expertise to deliver solutions across customer experience, digital transformation, AI, and Trust \& Safety.
Equal Opportunity Employer
TELUS Digital is committed to providing an inclusive and diverse workplace. Employment decisions are based on qualifications, merit, competence, and performance.
Who Should Apply?
This opportunity is ideal for candidates who
- Have 2+ years of Team Leader experience in an International BPO/Voice/Sales process.
- Have excellent English communication skills.
- Have experience managing team KPIs, targets, coaching, and escalations.
- Are comfortable working night shifts and rotational week-offs.
- Are graduates or postgraduates.
How to Apply
Interested and eligible candidates can contact
Anusha Roy
- 9346690976
- anusharoy477@gmail.com
Candidates meeting the eligibility criteria are encouraged to contact us for further details and the application process.
- Pay
- ₹45,000.00 - ₹70,000.00 per month
Benefits
- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund
- Work Location
- In person
Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →