French Language Specialist – International Customer Support

French Language Specialist – International Customer Support

Job Title

French Language Specialist

Department

Customer Support / International Operations

Job Type

Full-Time

Experience Required

Relevant international customer support experience

Language Proficiency

French – C1 Level or equivalent

Salary

Up to ₹8,00,000 per annum, depending on experience and proficiency

Location

\[Add actual job location]

Job Overview

We are looking for a French Language Specialist to join our international customer support team. The successful candidate will assist French-speaking customers, respond to service-related inquiries, and provide accurate and professional support in French.

This role requires advanced French language proficiency, relevant international customer support experience, and strong communication and problem-solving abilities.

Key Responsibilities

• Handle customer inquiries and service requests in French through assigned communication channels.
• Communicate clearly and professionally with French-speaking customers.
• Understand customer concerns, identify their requirements, and provide appropriate solutions.
• Maintain high standards of service quality, response accuracy, and customer satisfaction.
• Follow established support procedures, quality guidelines, and company policies.
• Coordinate with internal departments to resolve complex customer issues.
• Maintain accurate records of customer interactions and follow-up activities.
• Protect customer information and comply with applicable data protection and confidentiality requirements.

Required Qualifications and Skills

• French language proficiency at C1 level or equivalent demonstrated ability.
• Relevant experience in international customer support or a French-speaking customer service process.
• Strong written and verbal communication skills in French.
• Good English communication skills for internal coordination, where required.
• Strong customer-handling, problem-solving, and interpersonal skills.
• Ability to understand customer needs and communicate solutions effectively.
• Familiarity with customer support procedures, service quality standards, and customer documentation.
• French language certification is preferred but not mandatory if equivalent proficiency can be demonstrated.

Preferred Candidate Profile

• Experience supporting French-speaking international customers.
• Professional and confident communication in French.
• A customer-focused approach with attention to detail.
• Ability to work in a structured, process-driven support environment.
• Availability to join at an early date is preferred, subject to the candidate's notice period.

Compensation and Benefits

• Annual compensation of up to ₹8,00,000, based on relevant experience, French proficiency, and interview performance.
• Opportunity to work in an international customer support environment.
• Professional development opportunities within customer service and language support operations.

The final compensation package will be discussed during the recruitment process.

Application Process

Interested candidates who meet the stated language proficiency and experience requirements may apply with an updated resume.

Recruitment Contact

Priyanshu

Email

priyanshu@medhbs.com

Phone

7547072426

Pay

₹700,000.00 - ₹800,000.00 per month

Work Location

In person