District Coordinator - NHIS Thanjavur

Role Overview To deliver high-quality customer service by resolving queries and service requests, ensuring accurate claims processing, and strengthening customer satisfaction through effective coordination with TPAs, insurers, and internal teams. Reporting Structure: Reports to: Executive > Team Lead > Assistant Manager > Manager Principal Accountabilities: Resolve Customer Queries: Provide first-level support and close 90% of customer queries at the first point of contact. Claims Guidance: Ens…