Restaurant Success Manager

Restaurant Success Manager: Key Responsibilities - Restaurant Partner Management: Manage a portfolio of restaurant partners and act as the primary point of contact. Business Growth: Drive order growth, revenue, conversion, and overall business performance for assigned restaurants. Partner Performance: Track key metrics such as orders, GMV, cancellations, ratings, customer complaints, and restaurant availability. Restaurant Success: Identify performance gaps and recommend actions to improve visibility, orders, menu conversion, and customer experience. Relationship Management: Build strong relationships with restaurant owners/management and understand their business challenges. Promotions & Campaigns: Drive participation in relevant Swiggy campaigns, offers, discounts, and promotional programs. Menu & Catalogue Management: Ensure menus, pricing, images, availability, and other restaurant information are accurate and optimized. Issue Resolution: Coordinate with internal teams to resolve operational, payment, technology, or customer-related issues faced by restaurant partners. Data Analysis: Use business data and dashboards to identify trends, opportunities, and underperforming restaurants. Competition & Market Insights: Monitor competitor activity, pricing, offers, and market trends to provide actionable recommendations. Retention: Reduce partner churn and improve engagement by proactively addressing partner concerns. Cross-functional Coordination: Work with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams to resolve issues and improve restaurant performance. Target Achievement: Deliver assigned revenue, order, retention, and partner-engagement targets.