Customer Care Executive

Hiring: Customer Care Executive / Call Center Executive Company Name: GTS Cabs Job Location: Burari, Delhi Job Type: Full-Time Vacancies: 1–2 Experience: Freshers and Experienced Candidates Salary: ₹8,000–₹15,000 per month + Performance Incentives Job Description GTS Cabs is looking for enthusiastic and customer-friendly Call Center Executives to handle customer calls, assist with taxi bookings, and provide booking-related support. Candidates should have good communication skills, a polite attitude, and basic computer knowledge. Key Responsibilities

• Answer incoming customer calls and respond to booking inquiries.
• Handle taxi bookings for local, outstation, airport transfers, and Delhi–Dehradun routes.
• Explain taxi fares, vehicle options, pickup locations, and booking details.
• Create and update customer bookings in the company system.
• Confirm bookings through WhatsApp or phone calls.
• Coordinate with drivers regarding pickup time, location, and trip details.
• Follow up with customers regarding upcoming trips and booking confirmations.
• Handle customer questions, complaints, cancellations, and rescheduling professionally.
• Maintain accurate booking records and customer details.
• Transfer important or complicated customer issues to the concerned team member. Required Skills
• Good Hindi communication skills.
• Basic English communication is preferred.
• Basic computer knowledge and ability to use WhatsApp.
• Polite telephone etiquette and customer-handling skills.
• Ability to manage multiple calls and bookings.
• Freshers are welcome; prior call center or customer support experience is an advantage. Salary and Benefits
• Fixed monthly salary of ₹8000–₹15000, depending on skills and experience.
• Performance-based incentives, where applicable.
• Training on taxi booking systems and customer handling.
• Opportunity for long-term growth with GTS Cabs. Working Location Burari, Delhi. Interested candidates can apply through Apna.com with their updated resume. Company: GTS Cabs Website: https://gtscab.co