Key Account Manager – HNI

Job Description

Key Account Manager – HNI

Company

Pachouli Wellness Clinic

Department

Sales & Business Development

Designation

Key Account Manager – HNI (High-Net-Worth Individuals)

Location

As per business requirement

Experience

3–7 years (preferred)

Employment Type

Full-time

About Pachouli Wellness Clinic

Pachouli Wellness Clinic offers premium wellness, skin, hair, beauty, and aesthetic services. We are looking for a result-oriented Key Account Manager – HNI to manage relationships with high-net-worth clients, deliver personalized service experiences, and drive revenue through premium treatment packages and long-term client engagement.

Key Responsibilities

HNI Client Relationship Management

Build and maintain strong relationships with HNI clients, VIP customers, and premium clientele.

Understand individual client requirements and recommend personalized wellness, skin, hair, and aesthetic treatment plans.

Provide a premium, discreet, and personalized customer experience throughout the client journey.

Act as the primary point of contact for assigned HNI accounts.

Sales & Revenue Generation

Drive sales of premium treatment packages, memberships, and wellness services.

Achieve monthly revenue, conversion, repeat-sales, and client-retention targets.

Identify opportunities for upselling and cross-selling relevant services.

Manage high-value leads and convert them into long-term clients.

Client Retention & Account Growth

Maintain regular follow-ups with existing HNI clients to encourage repeat visits and renewals.

Develop personalized client engagement and retention plans.

Monitor client satisfaction, resolve concerns promptly, and coordinate with clinic teams to ensure service quality.

Build long-term client loyalty through relationship management and after-sales support.

Coordination & Operations

Coordinate with Center Managers, doctors, dermatologists, therapists, and the central sales team to ensure seamless service delivery.

Schedule consultations, appointments, and follow-ups for premium clients.

Maintain accurate records of client interactions, sales pipelines, appointments, and account performance.

Prepare regular reports on revenue, conversions, repeat business, and client feedback.

Business Development & Networking

Develop a network of HNI individuals, entrepreneurs, corporate leaders, and other premium customer segments.

Generate business through referrals, networking, existing client relationships, and strategic partnerships.

Identify new opportunities to expand the premium client base.

Required Skills & Qualifications

Graduate in any discipline; an MBA in Marketing, Sales, or Business Management is preferred.

3–7 years of experience in premium sales, key account management, luxury retail, hospitality, healthcare, wellness, dermatology, aesthetics, or high-end customer relationship management.

Proven ability to manage high-value clients and close premium sales.

Excellent communication, negotiation, presentation, and interpersonal skills.

Strong relationship-building and client-retention abilities.

Professional grooming, confidence, discretion, and a customer-first approach.

Proficiency in CRM tools, MS Excel, and sales reporting.

Key Performance Indicators (KPIs)

Monthly revenue and premium package sales.

HNI lead conversion rate.

Repeat business, renewals, and client retention.

Average revenue per client.

Upselling and cross-selling performance.

Client satisfaction and referral generation.

Accuracy of CRM records and timely follow-ups.

Pay

₹30,000.00 - ₹35,000.00 per month

Benefits

Flexible schedule

Work Location

In person