Two wheeler floor supervisor /works manager (TVS SHOWROOM) - Kalady, Ernakulam

The Floor Supervisor is responsible for supervising day-to-day workshop floor operations, allocating jobs to technicians, monitoring repair progress, ensuring quality and timely completion of jobs, and coordinating between Service Advisors, Technicians, Spare Parts, and the Workshop Management team.

Key Responsibilities

Supervise and coordinate the daily activities of technicians and workshop staff.

Allocate repair and service jobs to technicians based on skill, workload, and job requirements.

Monitor the progress of all vehicles under service and ensure timely completion.

Review job cards and understand the customer's reported concerns before assigning work.

Ensure technicians follow proper repair procedures and manufacturer-recommended standards.

Provide technical guidance and support to technicians whenever required.

Inspect vehicles and verify the quality of work completed by technicians.

Conduct final checks and road tests wherever required before vehicle delivery.

Identify additional repair requirements and communicate the same to the Service Advisor.

Coordinate with the Spare Parts Department to ensure required parts are available on time.

Monitor pending jobs, delayed jobs, repeat complaints, and vehicles awaiting parts or approval.

Ensure proper coordination between Service Advisors and Technicians.

Escalate major technical issues, customer complaints, and repair delays to the Workshop Manager / Service Manager.

Ensure proper use and handling of workshop tools, equipment, and diagnostic equipment.

Monitor technician productivity, job allocation, and utilization of workshop resources.

Ensure that customer vehicles are handled carefully and protected from damage during service.

Ensure technicians maintain proper housekeeping and cleanliness of their respective work areas.

Monitor compliance with workshop safety procedures and personal protective equipment requirements.

Ensure defective or replaced parts are handled as per company procedure.

Support technicians in diagnosing difficult or repeated technical problems.

Conduct regular checks of workshop equipment and report maintenance requirements.

Assist in technical training and on-the-job guidance for junior technicians and trainees.

Monitor pending vehicles and ensure necessary follow-up is completed.

Maintain discipline and proper work practices on the workshop floor.

Coordinate with Washing, PDI, Spare Parts, Service Advisors, and other departments for smooth vehicle flow..

Pay

₹18,000.00 - ₹24,000.00 per month

Benefits

Health insurance

Provident Fund

Education

Bachelor's (Preferred)

Experience

Floor supervisor

2 years (Preferred)

Work Location

In person