Branch Manager (DC Books-Chennai)

Job description

Branch manager (DC Books Chennai Airport Branch)

Sales & Business Performance

Monitor daily sales performance, conversion rates, and average bill value.

Drive upselling, cross-selling, and promotional sales initiatives.

Achieve and exceed monthly and annual sales targets assigned to the branch.

Branch Operations

Ensure smooth day-to-day operations of the branch.

Manage inventory levels, stock movement, and replenishment.

Oversee cash handling, billing accuracy, banking, and daily closing activities.

Ensure compliance with SOPs, audit requirements, and statutory norms.

Team Management & Training

Supervise, motivate, and guide branch staff to achieve performance targets.

Conduct regular training, coaching, and performance reviews.

Support recruitment, onboarding, and discipline management in coordination with HR.

Customer Experience

Handle customer complaints and escalations professionally.

Ensure high levels of customer satisfaction and repeat footfall.

Maintain store hygiene, visual merchandising, and service standards.

Marketing & Local Promotions

Implement company and local marketing campaigns at the branch level.

Support book launches, promotional events, and seasonal sales.

Build local partnerships with schools, institutions, and corporate clients.

Qualifications & Experience

Graduate in any discipline; preference for Commerce or Management.

3–5 years of experience in branch or store management within retail.

Experience in book retail, digital retail, or consumer retail preferred.

Skills & Competencies

Strong leadership and people management skills.

Excellent customer service and problem-solving abilities.

Good organizational and communication skills.

Basic financial knowledge including cash handling and stock control.

Willingness to work flexible hours, weekends, and holidays.

Benefits & Rewards

Attractive performance-based incentives and sales commissions.

Complete statutory benefits as per applicable labour laws.

Opportunity to attend International Book Fairs and major literary events based on performance and tenure.

Exposure to authors, publishers, and global publishing trends.

Career growth opportunities within the retail and publishing ecosystem.

Learning and development through product and sales training programs.

Employee discounts on books (as per company policy).

Job Type

Full-time

Benefits

Health insurance

Provident Fund

Education

Bachelor's (Preferred)

Experience

Retail sales

3 years (Required)

Store management

2 years (Preferred)

Total

5 years (Preferred)

Benefits

Health insurance

Provident Fund

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Flexible schedule

Health insurance

Provident Fund

Work Location

In person