Solar Power Plant Complaint Coordination

We are looking for a responsible and proactive executive to manage customer complaints related to solar power plants, coordinate with technical and installation teams for timely resolution, and follow up with customers for pending payments. The candidate will act as a link between customers, internal departments, site teams, and the accounts department.

Key Responsibilities

Solar Plant Complaint Coordination

Receive and register customer complaints related to solar power plants, installation, inverter issues, generation, wiring, earthing, and other technical problems.

Coordinate with the technical, installation, and maintenance teams for complaint resolution.

Follow up with site engineers and technicians to ensure timely service.

Maintain a complaint register with complaint details, status, assigned team, and resolution date.

Keep customers informed about service schedules and complaint resolution progress.

Escalate critical or unresolved complaints to the concerned manager.

Collect customer feedback after complaint resolution.

Payment Recovery & Follow-up

Contact customers regarding pending payments, outstanding invoices, and overdue balances.

Follow up through phone calls, WhatsApp, email, and other official communication channels.

Coordinate with the sales and accounts teams to verify invoices, payment terms, and outstanding amounts.

Maintain a customer-wise payment recovery tracker with due dates, promised payment dates, and collection status.

Obtain payment commitments from customers and follow up until payment is received.

Share payment reminders and statements of account with customers.

Escalate overdue or disputed payments to management.

Maintain proper records of payment receipts and recovery updates.

Reporting & Documentation

Prepare daily reports on complaints received, resolved, and pending.

Submit daily payment recovery reports and weekly outstanding payment summaries.

Maintain accurate records of customer communication and follow-up activities.

Track complaint resolution time and payment recovery performance.

Coordinate with management to improve customer satisfaction and reduce outstanding dues.

Required Skills

Good communication and customer-handling skills.

Strong follow-up, coordination, and negotiation abilities.

Basic understanding of solar power plants, inverters, and installation processes.

Knowledge of MS Excel, Google Sheets, email, and WhatsApp communication.

Ability to handle customer complaints professionally.

Organized, target-oriented, and capable of managing multiple follow-ups.

Basic understanding of invoices, payment terms, and outstanding balances.

Performance Indicators (KPIs)

Timely resolution and closure of customer complaints.

Number of pending complaints reduced.

Percentage of overdue payments recovered.

Number of successful payment follow-ups per day.

Accuracy of complaint and payment records.

Customer satisfaction and quality of coordination.

Educational Qualification

Graduate in any stream preferred. Candidates with experience in solar operations, customer support, service coordination, telecalling, or payment recovery will be given preference.

Application

Interested candidates may share their updated resume with the HR team of Delsin Power.

Pay

₹10,000.00 - ₹15,000.00 per month

Work Location

In person