E-commerce Operations

JOB DESCRIPTION – E-COMMERCE OPERATIONS EXECUTIVE

Industry

Wet Wipes Manufacturing / FMCG / Personal Hygiene

Department

E-Commerce & Online Sales

Job Title

E-Commerce Operations Executive

Location

IMT Manesar Gurugram

Experience

1–3 Years

Job Summary

The E-Commerce Operations Executive will be responsible for managing day-to-day online business operations for the company's wet wipes and personal hygiene products across e-commerce marketplaces and online sales channels. The role involves product listing, order processing, inventory management, marketplace coordination, pricing updates, promotional activities, sales reporting, returns management, and coordination with internal departments to ensure smooth and timely order fulfilment.

• Key ResponsibilitiesA. Marketplace Management

Manage daily operations across Amazon, Flipkart, Meesho, JioMart, and other relevant e-commerce platforms.

Create, update, and optimize product listings for wet wipes, baby wipes, facial wipes, makeup remover wipes, antibacterial wipes, and other hygiene products, as applicable.

Maintain accurate product titles, descriptions, images, pricing, pack sizes, SKU codes, and product specifications.

Ensure listings reflect correct product claims, ingredients, usage instructions, pack quantities, and applicable compliance information.

Monitor listing status, product availability, suppressed listings, and marketplace performance.

B. Order Processing & Fulfilment

Monitor and process daily orders received from different online platforms.

Coordinate with the warehouse and dispatch teams for timely order picking, packing, invoicing, and shipment.

Ensure the correct SKU, pack size, quantity, and product variant are dispatched against each order.

Track order status, shipping performance, cancellations, delivery issues, and pending shipments.

Coordinate with marketplace fulfilment facilities and logistics partners, including FBA, Easy Ship, or other applicable fulfilment models.

C. Inventory & Stock Management

Maintain accurate inventory levels across marketplaces, warehouses, and fulfilment centres.

Coordinate with the production and warehouse teams to ensure adequate stock availability for fast-moving SKUs.

Monitor stock-outs, slow-moving inventory, near-expiry products, and excess stock.

Reconcile physical stock with marketplace inventory and report discrepancies.

Plan replenishment based on sales trends, stock availability, and upcoming promotional events.

Follow FIFO/FEFO practices wherever applicable.

D. Sales & Performance Monitoring

Track daily, weekly, and monthly sales, order volumes, revenue, and SKU-wise performance.

Prepare marketplace-wise and product-wise sales reports using Excel or other reporting tools.

Monitor key metrics such as conversion rate, return rate, cancellation rate, order defect rate, and advertising performance, where applicable.

Identify best-selling and underperforming products and recommend corrective actions.

Analyse competitor pricing, product positioning, customer reviews, and market trends.

E. Pricing & Promotional Activities

Update product prices, discounts, coupons, and promotional offers as approved by management.

Coordinate marketplace campaigns, seasonal sales, deal events, and promotional calendars.

Support product launches, new pack-size introductions, and new SKU onboarding.

Coordinate with the marketing team for product images, banners, A+ content, brand pages, and promotional creatives.

Monitor promotional effectiveness and report sales outcomes.

F. Customer Service & Returns Management

Monitor customer queries, reviews, ratings, complaints, and product feedback.

Coordinate resolution of order-related issues, damaged products, missing items, and incorrect shipments.

Track returns, refunds, replacements, and customer claims in accordance with marketplace policies.

Identify recurring complaints relating to wet wipes quality, moisture retention, packaging leakage, sealing, fragrance, or product performance and escalate them to the Quality Control (QC) team.

Maintain records of returns, customer complaints, and corrective actions.

G. Coordination with Internal Departments

Production

Coordinate demand forecasts, production schedules, and product availability.

Warehouse & Dispatch

Ensure accurate picking, packing, labelling, and timely shipment.

Quality Control

Escalate quality complaints, packaging defects, and batch-related issues.

Finance & Accounts

Coordinate invoices, marketplace settlements, deductions, returns, and reconciliation.

Marketing

Support content creation, promotions, brand visibility, and advertising campaigns.

Sales

Align online pricing, product assortment, channel strategy, and sales targets.

H. Documentation & Compliance

Maintain accurate SKU master data, product specifications, pricing records, and marketplace documentation.

Coordinate GST-related invoices, e-commerce documentation, and reconciliation with the accounts team.

Ensure product listings and packaging information comply with applicable legal metrology, consumer protection, marketplace, and product-specific requirements.

Maintain records of marketplace claims, returns, settlement reports, and operational issues.

Ensure that product claims, including antibacterial or disinfectant claims where applicable, are properly approved and substantiated.

Required Qualifications

Graduate in Commerce, Business Administration, Marketing, or a related field.

1–3 years of experience in e-commerce operations, preferably in FMCG, personal care, hygiene, or manufacturing.

Experience with Amazon Seller Central, Flipkart Seller Hub, Meesho Supplier Panel, or similar platforms.

Knowledge of inventory management, order fulfilment, returns processing, and marketplace reporting.

Working knowledge of MS Excel, including filters, pivot tables, and basic formulas.

Understanding of GST invoices and e-commerce settlement reconciliation is preferred.

Required Skills

Strong analytical and problem-solving abilities.