Customer Care Representative-Associate

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution

Job Description

Title – Customer Care Representative-Associate

Department – Customer Experience

Number of positions – 2

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

FedEx was ranked No. 18 on Fortune’s “World’s Most Admired Companies” All-Star List in January 2026, marking its 26th consecutive year in the top 20. FedEx remains the highest-ranked delivery company on the list.

Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023,2024 and 2025.

FedEx in India is Great Place To Work® Certified (2025-2026)

What you will do

Deliver exceptional support to customers across multiple channels including phone, email, and chat.

Resolve customer inquiries, complaints, and service requests with accuracy and empathy.

Investigate and manage customer cases to ensure timely resolution and a positive experience.

Collaborate with internal teams to address customer concerns and improve service outcomes.

Maintain accurate records and documentation in relevant systems.

Meet established quality, productivity, and customer satisfaction targets.

Identify opportunities to enhance processes and contribute to continuous improvement initiatives.

Act as a brand ambassador by demonstrating professionalism and a customer-first mindset in every interaction.

You will be a great fit if you

Are passionate about delivering outstanding customer experiences.

Have strong verbal and written communication skills.

Demonstrate empathy, active listening, and problem-solving abilities.

Thrive in a fast-paced, customer-focused environment.

Can effectively manage multiple priorities while maintaining attention to detail.

Are comfortable using various systems, tools, and technologies to support customers.

Work well independently and as part of a team.

Show accountability, agility, adaptability, and a willingness to learn and grow.

Have previous customer service or customer experience (preferred but not essential).

What you can expect

Attractive remuneration package

Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects

A supportive and inclusive work environment.

Mentorship and guidance from industry professionals.

Exposure to real-world projects and challenges in Marketing, Operations and other functions.

Valuable skills and experience to enhance your resume.

Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, n