Service Desk Engineer

Position Summary The IT Service Desk Engineer serves as the point of contact for all IT incidents and service requests across the Api Group GCC and other sites on-demand service requests. The role is responsible for providing efficient support, restoring services where possible, communicating effectively with users, and escalating unresolved issues to appropriate L2 and global support teams. Key Responsibilities End User Support Provide support (L1.5) for Windows 10/11 end-user devices. Support…