Customer Relationship Executive

Job Overview

• Role: Customer Relationship Executive (CRE) / Customer Care Executive (CCE)
• Industry: Automobile (Dealership or Service Center)
• Primary Goal: Maintain high customer retention, resolve service or purchase complaints, and act as the main link between the buyer and the dealership.

Key Responsibilities

• Post-Service/Sale Follow-Ups: Conduct timely follow-up calls (such as 48-hour post-sale or post-service PSF calls) to check on vehicle performance and client satisfaction.
• Complaint Resolution: Listen to client concerns, record feedback, coordinate with the workshop/service team, and ensure issues are resolved quickly.
• CRM Management: Update customer databases, log feedback history, and maintain accurate records of calls and visits.
• CSI Tracking: Help improve and maintain the dealership’s Customer Satisfaction Index (CSI) and prepare daily/monthly feedback reports.
• Delivery Coordination: Assist during vehicle deliveries, explain basic warranty features, or introduce clients to the service and parts team.

Requirements \& Qualifications

• Education: Graduate degree or diploma in any discipline.
• Experience: 1 to 3 years of customer service experience; automobile sector experience is preferred.
• Skills
• Good verbal and written communication skills in English, Hindi, and local regional languages.
• Proficiency in MS Office (Word, Excel) and basic CRM tools.
• Polite, patient demeanor with strong problem-solving abilitie

Pay

₹12,000.00 - ₹15,000.00 per month

Work Location

In person