Deputy Manager - Sales Operation & Customer Coordination
- Job Description
- Deputy Manager – Sales Operations \& Customer Coordination
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Location: Kundli Industrial Area, Sonipat
- Designation
- Deputy Manager
- Department
- Sales
- Reports To
- Director
- Direct Reports
- Executives \& Senior Executives (Customer Coordination Team)
- Product Scope
- Containers, Closures, Ophthalmic products, PP Vials, and New Products
Key Responsibilities
- Team Leadership \& Coordination
+ Supervise and guide CC team members across daily tasks: order punching, customer communication, invoice signing, shipment tracking, and minimizing sales rejections.
- Production Planning \& Material Coordination
+ Plan SKU production schedules across both manufacturing plants to meet demand.
+ Monitor store stock levels for liners and special raw materials; coordinate purchase requisitions with Procurement.
- Daily Sales \& Dispatch Tracking
+ Plan daily dispatch schedules each morning and monitor execution against plan.
+ Share real-time dispatch and tracking updates with customers.
- Master Data \& Account Management
+ Maintain and update new product item codes in shared trackers.
+ Oversee customer accounts pan-India, ensuring timely order fulfillment and issue resolution.
- Payment Collections
+ Follow up on outstanding receivables and ensure timely payment of collections across all customer accounts.
Key Requirements \& Skills
- Experience: 5–8+ years in Sales Operations / Customer Coordination (manufacturing, packaging, or pharma preferred).
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