Customer Support Specialist

Job Description

Company

P3S Ventures Private Limited \| iNvent – Apple Premium Partner

Department

Customer Support

Position Type

Internship

About the Role

We are looking for a customer-focused and enthusiastic Customer Support Intern to join our team at an Apple Premium Partner Store. The candidate will be responsible for handling customer calls, addressing queries, providing product-related information, and ensuring a smooth and satisfying customer experience.

Key Responsibilities

• Handle incoming customer calls and respond to customer queries professionally and promptly.
• Build strong customer relationships and ensure high levels of customer satisfaction.
• Provide accurate information about Apple products, services, accessories, and store offerings.
• Assist customers with product-related queries, service requests, and follow-ups.
• Coordinate with the store sales and service teams to resolve customer concerns efficiently.
• Follow up with customers to ensure their queries and concerns have been addressed.
• Maintain records of customer interactions, feedback, and follow-up requests.
• Stay up to date with the latest Apple products, features, technologies, and updates.
• Maintain professional communication and represent the company positively in every customer interaction.

Skills and Qualifications

• Good verbal communication skills in English and Hindi.
• Strong interpersonal skills with a customer-first approach.
• Basic knowledge of smartphones and technology; familiarity with Apple products is an advantage.
• Good listening, problem-solving, and follow-up skills.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.
• Willingness to learn about Apple products and customer support processes.

Preferred Candidate Profile

• Freshers and students looking for practical experience in customer support are welcome to apply.
• Positive attitude, patience, and a willingness to learn.
• Ability to handle customer queries calmly and professionally.
• Strong sense of responsibility and attention to detail.

Learning Opportunities

• Hands-on experience in customer relationship management.
• Exposure to Apple's product ecosystem and retail operations.
• Development of communication, problem-solving, and customer service skills.

Location

OMAXE WORLD STREET, Faridabad, Haryana 121101

Role

Customer Support Intern

Pay

₹10,000.00 - ₹15,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location

In person