Telesales Executive

JOB DESCRIPTIONTele Sales Executive – Business Loans

Company

CredFlow

Job Title

Tele Sales Executive

Department

Sales

Location

Noida, Uttar Pradesh

Employment Type

Full-Time

Experience

1–3 Years

Industry

FinTech / BFSI / Business Lending

About CredFlow

CredFlow is an innovative FinTech company focused on simplifying and streamlining credit management for businesses. The company provides technology-driven solutions that help businesses optimize cash flow, manage receivables, and improve credit management.

At CredFlow, we aim to empower businesses with accessible financial solutions and support their growth through technology-enabled lending and financial services.

About the Role

We are looking for a dynamic, confident, and result-oriented Tele Sales Executive to join our Sales team in Noida. The selected candidate will be responsible for connecting with potential customers through company-provided leads, understanding their financial requirements, explaining business loan products, and converting interested prospects into qualified business loan applications.

This role requires excellent communication skills, a persuasive approach, strong follow-up abilities, and the motivation to achieve sales targets in a fast-paced FinTech environment.

The ideal candidate should have experience in telesales, telecalling, business loans, banking, financial services, or the BFSI industry.

Key Responsibilities

Outbound Calling and Lead Engagement

• Make outbound calls to prospective customers using leads provided by the company.
• Connect with business owners, entrepreneurs, and potential borrowers to understand their financial requirements.
• Introduce CredFlow's business loan offerings and generate interest among potential customers.
• Conduct effective conversations to identify genuine and interested prospects.
• Maintain a professional and customer-friendly approach during every interaction.

Business Loan Product Explanation

• Explain the features, benefits, eligibility criteria, and application process of business loan products.
• Understand the customer's business requirements and assess their initial suitability for the loan.
• Provide accurate information about loan-related requirements, documentation, and next steps.
• Address customer queries and communicate product details clearly and confidently.
• Ensure customers understand the process without making unverified promises regarding loan approval, interest rates, or disbursement.

Lead Qualification and Conversion

• Qualify leads based on defined eligibility criteria and internal sales guidelines.
• Understand basic customer details, business information, funding requirements, and loan purpose.
• Identify interested and eligible prospects for further processing.
• Guide customers through the initial application process and coordinate the collection of required information.
• Convert qualified leads into completed business loan applications and contribute to overall business targets.

Follow-Ups and Objection Handling

• Follow up with interested prospects to move them forward in the loan application process.
• Handle customer objections related to loan eligibility, documentation, interest rates, and application procedures.
• Re-engage customers who have shown interest but have not completed their applications.
• Maintain consistent communication with prospects until the lead is converted, closed, or marked inactive.
• Build trust with potential customers through timely responses and professional communication.

Sales Targets and Performance Management

• Achieve daily, weekly, and monthly calling, lead qualification, and conversion targets.
• Maintain productivity standards and ensure effective utilization of company-provided leads.
• Track lead status, follow-up schedules, and conversion progress.
• Work towards improving call quality, customer engagement, and application conversion rates.
• Participate in regular performance reviews, sales meetings, and coaching sessions.

CRM Management and Reporting

• Maintain accurate and updated records of calls, customer interactions, lead status, and follow-ups in the CRM system.
• Record relevant customer information and feedback after every interaction.
• Prepare daily sales reports and share progress updates with the reporting manager.
• Ensure proper tracking of leads throughout the sales funnel.
• Follow company policies regarding customer information, data confidentiality, and communication practices.

Coordination and Customer Experience

• Coordinate with internal sales, loan processing, and relevant operational teams to support application progression.
• Ensure a smooth and professional customer experience throughout the initial sales journey.
• Escalate complex customer queries or issues to the appropriate team.
• Follow company policies, sales processes, and applicable customer communication guidelines.

Required Qualifications and Experience

• Graduate in any discipline; a background in Business, Commerce, Finance, or Management is preferred.
• 1–3 years of experience in telesales, telecalling, inside sales, or outbound sales.
• Experience in business loans, unsecured loans, NBFCs, banking, BFSI, or FinTech will be an added advantage.
• Candidates with a proven track record of meeting sales or conversion targets will be preferred.

Required Skills

• Communication Skills: Strong verbal communication skills in Hindi and English.
• Sales Skills: Ability to persuade customers, generate interest, and convert leads into applications.
• Product Understanding: Basic knowledge of business loans, unsecured lending, and financial products.
• Objection Handling: Ability to address customer concerns professionally and confidently.
• Follow-Up Management: Strong organizational skills and the ability to manage multiple leads.
• Customer Handling: Ability to build rapport, unde