Customer Relation Executive

Job Summary

We are looking for a Customer Relation Executive to handle customer communication, follow-ups, complaints, and service coordination. The candidate should have good communication skills, basic computer knowledge, and the ability to maintain positive customer relationships.

Key Responsibilities

Attend customer calls, messages, and emails

Handle customer inquiries and complaints professionally

Maintain customer database and records

Coordinate with sales and service teams

Follow up with customers regarding orders and services

Provide product or service information to customers

Prepare daily customer interaction reports

Ensure customer satisfaction and support

Required Skills

Good communication skills in Malayalam and English

Basic computer knowledge (MS Excel, Word, Email)

Customer handling and problem-solving skills

Positive attitude and teamwork

Ability to work under pressure

Qualification

Any Degree / Plus Two

Experience in customer service preferred

Freshers can also apply

Salary

Based on experience and interview performance

Working Time

As per company policy

Benefits

PF & ESI benefits

Paid leave

Training support

Contact

HR Department

Pay

₹9,644.78 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Work Location

In person