IT Helpdesk Executive

IT Helpdesk Executive – Fresher

Location

Nagpur, Maharashtra

Job Type

Full-time (Shift-based Evening, Night)

Experience

Fresher (0 years)

Job Overview

We are looking for a Helpdesk Executive to monitor and support our Video Management System (VMS) infrastructure. This role is ideal for freshers who have a basic understanding of networking and are interested in surveillance systems and technical support operations.

Key Responsibilities

Monitor the Video Management System (VMS) to ensure uninterrupted surveillance operations

Track camera status (online/offline) in real-time

Perform basic troubleshooting related to network, power, and connectivity issues

Identify and resolve non-functional or inactive cameras

Prepare and maintain daily reports on system performance and downtime

Coordinate with field teams for on-site issue resolution

Escalate complex technical issues to higher-level support teams (L2/L3)

Maintain proper documentation of incidents and resolutions

Required Skills

Basic knowledge of networking (IP, connectivity, switches)

Understanding of CCTV / VMS systems (preferred but not mandatory)

Strong analytical and troubleshooting skills

Good verbal and written communication

Basic proficiency in Microsoft Excel (reports, tracking, formulas)

Willingness to work in shifts

Education

BCA, B. Sc, or M. Sc, MCA (IT / Electronics / related field)

Key Competencies

Attention to detail

Problem-solving attitude

Team collaboration

Accountability and ownership

Benefits

Provident Fund

On-the-job training

Growth opportunities in IT & Surveillance domain

Work Location

In-person (Nagpur, Maharashtra)

Pay

₹10,000.00 - ₹20,000.00 per month

Work Location

In person