Fresher | Technical Support Engineer

Job description - Technical Support Engineer

Responsibilities

• Managing multiple client accounts for technical support
• Deploying Odyssey’s products for clients;
• Monitoring and maintaining Odyssey’s products;
• Installing and configuring operating systems and applications;
• Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;
• Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system, network and product configuration problems and diagnosing and solving faults;
• Providing support, including procedural documentation and relevant reports;
• Responding within agreed time limits to call-outs;
• Prioritizing and managing many open cases at one time;
• Establishing a good working relationship with clients and teams;
• Testing and evaluating products;
• May require to work onsite in Customer location

Technical Knowledge

• OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.
• Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
• Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
• Working experience in setting up web servers, email servers
• Experience in network protocols and packet analysis
• Familiarity in database/system administration will be an advantage
• CISA/CISSP certifications will have a weightage
• Working experience in SSL, PKI, security protocols/products will be an added advantage

Additional skills

• Able to work independently and efficiently to meet deadlines.
• Self-motivated, Detail-oriented and organized.
• Experience with Hardware and Software issues.
• Proficient in Internet related applications such as Web Browsers & E-Mail clients
• Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
• Flexibility to travel, relocate, adapt to locations/languages

Education

BE / B Tech in Computer Science / Electronics/ IT; Msc, MCA and Mtech.

Pay

₹320,000.00 per year

Benefits

Health insurance

Internet reimbursement

Paid sick time

Paid time off

Work Location

In person