Floor Coordinator
Indira IVF Hospital Pvt Ltd · Gurugram
Pay₹25,000–35,000a month, as listed
WhereGurugramHaryana
TypeFull time
Posted15 Oct8 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list68 named
Employee onboardingData quality checksWalk-in client managementData privacy guidelinesGuest relationsInbound customer enquiry call handlingClinical record keepingStakeholder collaborationDigital register maintenanceClient detail updatesWorkflow managementOperations coordinationElectronic health record updatesMaintaining patient confidentialityStakeholder liaisonPatient appointment coordinationGreeting customersClient enquiry handlingInbound voiceClient record-keeping practicesFilingCross-departmental liaisonScanningBack office processingFront-of-house coordinationLead conversionPatient safetyMedical schedulingOnboarding coordinationCompliance monitoringImplementing patient education initiativesBachelor's degreeStakeholder coordinationContinuous improvementData quality monitoringConfidential record keepingClient servicesFile scanning and digitisationQuality improvementPatient record data quality checkingPatient flow managementPatient careQueue managementMultidisciplinary collaborationHealth information managementPatient orientationHandling patient queriesClean workspace maintenancePatient record updatingPatient registrationCollaboration with the marketing departmentDocumentation handlingOnboarding process managementManaging patient recordsClient educationVisitor managementClient liaisonMarketingTeam coordinationDocument scanner operationCross-functional communicationOffice phone managementMedical administrationEmergency drillsMultidisciplinary team collaborationReception managementFront office managementOffice record organisation
About this job
Patient Service
- Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required.
- Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed
- Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients
- Ensure proper flow of file movement from reception till the patient checkout.
- Counsel patients with only registration/consult, informing them about various treatment plans as per their needs
- Ensure patients keep up with their PCPNDT appointments without fail
- Provide indirect patient care & support in emergency situations
Documentation
- Maintain daily, weekly and monthly patients’ footfall, consult, registration, file and ET data with proper
remarks
- Ensure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRD
- Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc
- Retrieve all patient-related information from the system, as and when required
Human Resources
To complete onboarding of all new joinees joined at center
To upload the scan documents of new joinee in Z drive
To coordinate for all activities/ queries related to HR for respective center
Miscellaneous
- Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards
- Collaborate with marketing team; participate in successful execution of marketing activities
- Liaise with other staff & departments to accomplish overall objectives
- Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards
- Ensure a clean and safe environment always
- Provide for and respect patients' privacy and confidentiality at all times
- Participate in Quality Improvement projects & trainings at the Centre level
- Participate in emergency drills along with other staff like CPR/fire drills
Address - 2nd floor, besides Pizza Hut, commercial bank market, Old Delhi Gurgaon Rd, Sector 14, Gurugram, Haryana 122007
Share your profile on shefali.sacheti@indiraivf.in or WhatsApp on 7412077829
- Job Type
- Full-time
- Pay
- ₹25,000.00 - ₹35,000.00 per month
Benefits
Health insurance
Provident Fund
Education
Bachelor's (Preferred)
- Work Location
- In person
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