Store CRM Executive

VHR Consulting · Gurugram

Pay₹30,000–40,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted17 Oct14 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list63 named

Customer feedback collectionCustomer records maintenanceConversion rate trackingLead generation from existing customersRecord-keepingCustomer complaint handlingAfter-sales serviceConfidential information handlingRetail organisation experienceOutbound lead nurturingCollaboration with salesCustomer relationship buildingRetail environment experienceCoordination with sales teamsPhone communicationDigital register maintenanceClient detail updatesEnterprise SoftwareSpreadsheetsB2CClient enquiry handlingClient record-keeping practicesKPI reportingRetention call handlingData reportingOutbound telemarketingClient relationship developmentClient data maintenance in CRMAfter-sales issue resolutionLead conversionKPI monitoringHandling dissatisfied clientsClient feedback collectionDaily operations report preparationCustomer request processingBachelor's degreeStakeholder coordinationLead nurturingConfidential record keepingClient servicesRetail shop experiencePhone canvassingSales management systems proficiencyCustomer loyaltyClient retention strategyCustomer service report generationCRM system proficiencyProductivity softwareProviding product informationClient communication skillsTelemarketingAccount managementSales activity reportingCommunication skillsSales follow-upClient liaisonTeam coordinationAfter-sales follow-upRetail salesSales data trackingClient interaction via phone callsCustomer account updatingCustomer data entry

About this job

Role - Store CRM Executive

Salary - 30-40k

Location Gurgaon

Job Summary

We are looking for a customer-focused and organized Store CRM Executive to manage customer relationships, maintain customer databases, generate repeat business, and deliver an excellent shopping experience.

Key Responsibilities

Maintain customer databases, purchase history, preferences, and contact details.

Follow up with customers through phone calls and WhatsApp regarding new collections, festive offers, wedding shopping, and special promotions.

Build strong relationships with existing customers to encourage repeat purchases and customer loyalty.

Contact customers after purchases to collect feedback and ensure satisfaction.

Manage customer enquiries, complaints, exchanges, and service requests.

Maintain a database of bridal, wedding, festive, and regular customers.

Inform customers about new arrivals, exclusive collections, and upcoming offers.

Coordinate with the store sales team to convert customer enquiries into sales.

Track customer follow-ups, repeat visits, conversions, and daily CRM activities.

Maintain customer confidentiality and accurate CRM records.

Prepare daily, weekly, and monthly customer engagement reports.

Candidate Requirements

Graduate preferred; candidates with relevant retail experience may also apply.

1–3 years of experience in CRM, customer service, telecalling, or retail operations preferred.

Experience in sarees, ethnic wear, fashion retail, or premium retail will be an advantage.

Good communication and customer-handling skills.

Working knowledge of MS Excel, WhatsApp Business, and CRM software.

Strong follow-up, coordination, and relationship-building skills.

Customer-oriented, professional, and target-focused approach.

Key Performance Indicators (KPIs)

Customer follow-up completion rate.

Repeat customer visits and sales conversions.

Customer satisfaction and complaint resolution.

Customer database accuracy.

Revenue generated through CRM activities.

Interested can share CV on hr@vhrconsulting.in & 8178597086

Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person

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