Jobs›Front Office, Gurugram

Front Office Executive

Wandr Hotels · Gurugram
Pay₹25,000–27,000a month, as listed
WhereGurugramHaryana
TypeFull time
Posted19 Oct17 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list35 named
Customer feedback collectionGuest check-in and check-outHotel bookingCustomer records maintenanceLead generation from existing customersRecord-keepingCustomer communicationCustomer complaint handlingAdd-on service promotionHotel and accommodation payment processingIndividual booking creationPayment processingOperations coordinationGreeting customersClient enquiry handlingReal-time guest complaint resolutionHotel and accommodation guest check-inCross-departmental liaisonFront-of-house coordinationHandling dissatisfied clientsCashieringClient feedback collectionPayment collectionHousekeeping coordinationClient servicesB2B salesCustomer issue escalationBooking modificationSuggestive sellingBillingTeam coordinationAdd-on salesReception managementFront office managementReservation management
About this job

Front Office Executive – Wandr Hotels

Experience
1-3 years

Key Responsibilities

Welcome guests warmly and ensure a positive stay experience.

Handle guest check-ins, check-outs, payments, and billing accurately.

Respond to guest queries, requests, and complaints professionally.

Manage room allocation, room changes, early check-ins, and late check-outs.

Handle bookings through Wandr's website, OTAs, and other channels.

Coordinate with Housekeeping and other departments for smooth operations.

Maintain accurate guest, booking, and front-office records.

Identify opportunities for room upgrades, additional nights, and other upselling.

Collect guest feedback and address concerns promptly.

Conduct proper shift handovers and escalate operational issues when required.

CTC offered
25,000 - 27,000 ( per month) - Based on interview performance
Pay
₹25,000.00 - ₹27,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Application Question(s)

Do you have previous work experience in the hospitality/hotel industry?

How many years of Front Office experience do you have?

Are you currently in Bangalore?

Are you an immediate joiner?

Do you have experience handling hotel check-ins, check-outs, guest queries, and complaints?

Are you comfortable with a CTC of up to ₹27,000 per month? Please note that the CTC is non-negotiable.

Work Location
In person

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