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Client Service Manager Furniture
Dinero Solutions · Gurugram
Pay₹60,000–70,000a month, as listed
WhereGurugramHaryana
TypeFull time
Posted16 Oct14 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list78 named
Customer feedback collectionCustomer follow-upsPresenting proposalsPromotional pitchingBid managementSales persuasionBusiness development managementProject organisationCustomer communicationCustomer complaint handlingCustomer relationship buildingSales collateral developmentMaterial selectionReferral-based lead generationEnterprise SoftwareOperations coordinationMultidisciplinary project coordinationStakeholder liaisonClient enquiry handlingCorporate relationship managementBachelor's degree – Interior DesignEscalation managementCross-departmental liaisonClient relationship developmentProject communication managementAfter-sales issue resolutionB2B client acquisitionBachelor's degree in business administrationClient presentation leadershipHandling dissatisfied clientsBachelor's degree – MarketingClient feedback collectionProposal writingMarket researchSales quotingLead nurturingCustomer expectation managementBusiness development in retailReport and presentation preparationClient servicesBBASales management systems proficiencyB2BProspectingProject schedule trackingClient retention strategyClient negotiationPresentation preparationNetworking event attendanceClient status updatesAccount management conversationsBusiness AdministrationMultidisciplinary collaborationProject progress reportingClient communication skillsNetworkingEvent lead generationAccount managementStatus reportingProject client reportingSolution sellingMBAOpen market lead generationInternal team coordination for issue resolutionCommunication skillsBusiness lead generationStakeholder expectation managementSales follow-upClient liaisonProduct presentation deliveryTeam coordinationClient presentationCustomer acquisitionCross-functional communicationProject progress trackingProgress trackingReferral-based sellingZoho CRM
About this job
Key Responsibilities
Business Development
- Identify potential retail and commercial clients through market
research, networking, and references.
- Pitch the company’s interior and fit-out solutions to brands,
corporates, architects, and consultants.
- Prepare proposals, presentations, and project bids in
coordination with the estimation and design teams.
- Follow up on leads and maintain a strong sales pipeline.
- Attend industry events, exhibitions, and networking forums to
generate new business.
Client Servicing
- Serve as the single point of contact for clients during pre-sales
and project execution.
- Coordinate with internal departments (design, estimation,
procurement, project execution) to ensure client requirements
are met.
- Monitor project progress and update clients regularly on
timelines, changes, and deliverables.
- Resolve any client concerns, escalations, or change requests
promptly and professionally.
- Gather client feedback and work towards improving client
experience and retention.
Requirements
- Bachelor’s degree in Business Administration, Marketing,
Interior Design, or a related field. MBA preferred.
- 3–6 years of experience in client servicing or business
development in interior fit-outs, retail projects, or architecture
industry.
- Strong communication, presentation, and interpersonal skills.
- Experience working with retail clients, architects, real estate
developers, or brand managers.
- Proven ability to manage multiple projects and client
expectations simultaneously.
- Comfortable working in a fast-paced environment and visiting
client or site locations when required.
- Knowledge of fit-out timelines, material selections, and basic
interior execution is an advantage.
Preferred Skills
- Experience with CRM tools (e.g., Zoho, Salesforce).
- Understanding of commercial negotiations and contract terms.
- Strong network of industry contacts (especially in retail or F&B
sectors).
- Creative thinking and problem-solving ability for client-specific
challenges.
Perks & Benefits
- Travel allowance for client meetings
- Exposure to top-tier retail and commercial clients
- Opportunities to grow into leadership roles
- Pay
- ₹60,000.00 - ₹70,000.00 per month
Benefits
Provident Fund
Application Question(s)
What is your current CTC & Notice period?
- Work Location
- In person
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