Operations Supervisor & Order Tracking Lead

Key responsibilities

Sourcing and procurement

Source titles against open UK orders from Amazon India and local Delhi suppliers, distributors and publishers (e.g. Atlantic, Biblia Impex, IBD, Asbookworld, My Book Shop).

Pick the best source per title on price, availability, condition and delivery time; stay within the landed-cost limit set by the UK team.

Place orders and make sure every invoice is raised to the company, not to an individual, so GST input credit can be claimed.

Build and maintain supplier relationships; negotiate pricing and credit terms; add new suppliers and publishers as the catalogue grows.

Keep a supplier scorecard covering price, fill rate, delivery time and condition quality.

Receiving, QC and packing oversight

Receive supplier deliveries and reconcile them against the orders they were bought for.

Direct the Packing & QC Associate's daily work and priorities.

Make sure every book is graded against Amazon's condition guidelines before packing; return or claim on damaged, wrong or mismatched stock.

Enforce the packing SOP (materials, box sizing, labelling) so parcels arrive in the UK in sellable condition.

Keep packing materials in stock and reorder before they run out.

Order tracking: received vs dispatched to UK

Own the daily order pipeline

received → sourced → in stock → QC passed → packed → shipped → delivered in the UK.

Reconcile, every day, the UK orders received against what has been dispatched; chase every order stuck at any stage.

Keep the tracking sheet / dashboard and the ShipStation workflow up to date so the UK team sees live status.

Flag stock-outs, likely late orders and cancellations to the UK team early, with a proposed fix.

Export logistics

Book courier pickups to the agreed consolidation schedule (e.g. 3x a week).

Prepare export documents per shipment: commercial invoice, packing list, HS codes, CSB-IV/CSB-V shipping bills.

Hand over and manifest parcels; track them through UK customs to delivery.

Resolve customs holds, missing paperwork and delivery exceptions with the courier.

Gather volume data to renegotiate courier rates as shipments grow.

Compliance and administration

Maintain export records and GST input-credit records (packaging, freight, overheads).

Send monthly data to the CA for GSTR-1 / GSTR-3B; track annual items such as LUT renewal, ROC and FEMA filings.

Keep IEC, AD code, ICEGATE and courier KYC details current.

Flag any capital movement or share allotment that needs an RBI (FC-GPR) filing.

Cost, cash and reporting

Log per-shipment costs into the landed-cost model: book price, freight in, packing, freight out, overheads.

Track supplier payments against funds received from ABN Hive; keep the petty-cash and expense log.

Send a daily status update and a weekly report to the UK team (see below).

Site and people

Run the site

stock layout, shelving, systems access, basic upkeep.

Train, supervise and review the Packing & QC Associate; cover packing personally at peak times or absences.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person